We truly want you to be 100% satisfied with your purchase. If for any reason you aren't please contact us within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Orders are shipped within 1 business day Monday - Friday excluding Weekends and Holidays .Once shipped, most domestic orders take anywhere from 2 to 5 business days to arrive
For international orders please read below:
**International shipping delivery times may vary between 2 and 12 weeks.
**All orders will now be insured. It will be included in the shipping price. Please contact us immediately if your package is lost or damaged in transit so we can get the claims process started ALSO We will not be held responsible or liable for any problems that result at your local customs office. If customs fees are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For questions about your order please fill out the form below or email us at Orders@MyelixirofLife.com